Your plan automatically renews on its expiration date so you can keep practicing without interruption.
Renewal date & amount
- You can see your next renewal date in your Account settings>Subscription.
- Your renewal amount will be displayed there 30 days before your renewal date.
Example: A 12-month plan that starts on March 15th runs through March 14th of the following year. At 3:00 AM on March 15th, the plan renews.
Renewal reminder emails
You'll receive a renewal reminder email 30 days and 7 days before your renewal date. The email includes everything you need to know before your plan renews:
- Your plan details (lesson frequency and duration)
- Plan length
- Your long-term discount
- Your final renewal price
You can use the links in the email to update your payment method or manage your subscription before the renewal date.
Why is my renewal price different from what I paid before?
Cambly's subscription prices are updated from time to time. Your renewal price reflects the current price of your plan at the time of renewal, including any long-term discount available at that time.
I don't want my plan to renew
If you'd like to stop your plan from renewing, you'll need to turn off renewal before your renewal date. Keep in mind that turning off renewal means you'll lose the long-term discount associated with your current plan. Any lessons you had pre-emptively scheduled for the future plan renewal will be automatically cancelled upon turning off renewal.
You can reactivate renewal at any time before your renewal date if you change your mind.
My plan already renewed and I didn't expect it
If your plan renewed and you weren't expecting it, please submit a request from the account associated with the renewed plan and our team will help.
Pricing on cancelled plans
If your plan has been cancelled or has expired, we're unable to reinstate your previous pricing. Any new plan will be purchased at the current prices listed on the subscription page.