We're sorry you're having trouble completing your payment. Only your card issuer can determine why a purchase was declined.
Common reasons
- International purchases aren't authorized on your card
- Expired card
- Insufficient funds
- Incorrect card number, billing address, or CVV
- Attempting a purchase from a different location than usual
- Unusually large purchase amount
What to do
- Stop attempting the payment.
- Call the number on the back of your card.
- Your card issuer will identify the issue and guide you through resolving it.
Other payment issues
I was charged the full amount instead of installments.
The installment option must be selected at checkout and is only available on 12-month plans. If you were charged the full amount and intended to pay in installments, please submit a request and our team will review your case.
I used the wrong payment method at checkout.
If you completed a purchase with the wrong payment method, please submit a request as soon as possible and include your registered email address and details of the issue.