We're sorry that you haven’t received your refund yet. Once we write you to confirm your refund, it's fully processed on our end. However, it can take your card issuer up to 7-10 business days to return the funds.
If it's been longer, contact your card issuer. Only they can track and return the funds. If they're having any trouble locating your refund, write us for the reference number.
Here are a few things to check first:
- Is this the account you used for this purchase?
- Has the card expired?
- Have 7-10 business days passed?
Other issues
It looks like Cambly charged my card again instead of refunding?
Don't worry, we haven't charged you. It's a quirk in the banking system that happens sometimes. Once your card issuer has completed processing your refund on their end, it will show correctly as a refund and not a charge.
Your card has been cancelled or expired.
You can still request a refund, but it may take longer to receive the funds.
- The original card used to make the purchase is refunded. We are unable to return to any other card or accounts.
- Depending on your card issuer, you may receive your funds via:
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- replacement card
- check
- deposit
- some alternative method
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Contact your card issuer directly to learn what method they use and how long it takes.
You have a credit in your Cambly account that hasn't been refunded.
Credit isn't automatically refunded in case you want to apply it to a future purchase. Please write us to refund your credit.