We're sorry you're having trouble completing your payment. Only your card issuer can determine why a purchase was declined.
Common reasons
- International purchases aren't authorized on your card
- Expired card
- Insufficient funds
- Incorrect card number, billing address, or CVV
- Attempting a purchase from a different location than usual
- Unusually large purchase amount
What to do
- Stop attempting the payment.
- Call the number on the back of your card.
- Your card issuer will identify the issue and guide you through resolving it.
Other payment issues
I was charged the full amount instead of installments.
The installment option must be selected at checkout and is only available on 12-month plans. If you were charged the full amount and intended to pay in installments, please submit a request and our team will review your case.
I used the wrong payment method at checkout.
If you completed a purchase with the wrong payment method, please submit a request as soon as possible and include your registered email address and details of the issue.
Prices are showing in the wrong currency.
If you're seeing unexpected currency changes, please submit a request.
Subscription not showing after payment
If you are not able to see your subscription after paying, please submit a request. Make sure you are logged into the account with the issue when submitting the request and please include your purchase receipt.