We’re sorry to hear you're having trouble paying for your plan. Only your card issuer can find out why your purchase was declined.
Common reasons
- International purchases aren't authorized
- Expired card
- Insufficient funds
- Incorrect card number, billing address, or CVV
- Attempting a purchase in a different location (city or country)
- Unusually large purchase amount
If none of these reasons apply to you and you still can't make a purchase:
- Stop trying to pay
- Call the number on the back of your card
Your card issuer will be able to identify the issue and guide you through the steps to resolve the problem.