You can opt out of artificial intelligence training and sharing with partners and collaborators. All requests go to privacy@cambly.com, sent from the email address on your Cambly account.
*This article is a summary. Our Privacy Policy is the authoritative source. If anything here differs from it, the Privacy Policy applies.
Opting out
How do I opt out?
Email privacy@cambly.com. We'll send a confirmation email once your opt-out has been processed. If you want to opt out of only one of the two uses below, say so in your email.
What does the opt-out cover?
- AI training. If you opt out, we will not use data from your account, or recordings of lessons you take part in, to train artificial intelligence models going forward. This does not change our existing rights under our User Agreement and Privacy Policy, including to use data to operate and improve our own services.
- Sharing with partners and collaborators. If you opt out, we won't share your personal information or recordings with partners and collaborators, meaning third parties that would use them for their own purposes. Some privacy laws, such as California's, may treat this kind of sharing as a "sale."
You can opt out by contacting us at privacy@cambly.com or through any in-Platform settings we may make available from time to time.
Does it apply to lessons from before I opted out?
If you opt out, we will not use data from your account that was collected before the updated terms took effect for your account (October 21, 2026 for accounts created before September 21, 2026) to train artificial intelligence models, separately from accepting the updated User Agreement and Privacy Policy. This does not change our existing rights under our prior User Agreement and Privacy Policy, including to use data to operate and improve our own services.
If you opt out of AI training and of sharing with our partners and collaborators, we won't use your data for either purpose going forward.
What stays the same if I opt out?
- You can keep taking lessons and keep your subscription.
- You can still watch your lesson recordings.
- You can continue to use all of our tutoring and learning features as usual.
We will continue to use your data for the other purposes described in Section 2 of our Privacy Policy, including providing the service and its features, analyzing, developing and improving our services and other products, support, safety and fraud prevention, and meeting our legal obligations. The opt-out also doesn't cover service providers that process data on our behalf, such as payment and AI providers. We don't allow our AI providers to train their models on your data.
Do I have to accept the updated terms?
Yes. Accepting them is a condition of using Cambly, and access is paused until you accept. If your concern is how your data is used, you can accept the terms and then opt out.
Recordings and transcripts
How do I delete my recordings or transcripts?
Email privacy@cambly.com and tell us whether you want to delete all recordings, all transcripts, or specific lessons. Many tools and features that rely on your recordings will stop working for those lessons. Many students find that the opt-outs address their concerns, and opting out doesn't affect your lessons or your plan. Our privacy team will review your request and may contact you to verify your account. Your account itself will remain active, and future lessons will continue to be recorded unless you explicitly request to stop recording altogether.
How do I stop my future lessons from being recorded?
Lesson recording is part of how our service works, as described in our Privacy Policy. We can turn off recording for your account if you'd like, but many tools and features that rely on your recordings will stop working. To ask, email privacy@cambly.com. Your opt-outs control how your data is used: we won't use it to train AI models or share it with partners and collaborators.
Deleting your account and data
How do I delete my account and personal data?
If your concern is how your data is used, you can opt out of artificial intelligence training and sharing with partners and collaborators instead and keep your account. Opting out doesn't affect your lessons or your subscription.
Email privacy@cambly.com to request deletion. We may follow up with you to verify your account and confirm your request.
We won't delete anything until you confirm. Before you do, please note:
- Deletion is permanent. You'll lose access to your account and any remaining lessons.
- Recordings and transcripts are deleted too, including copies held by the service providers that process data for us.
- Some records are kept. We keep only information we're required to keep by law or need to keep for legal claims, such as tax, payment and support records.
Other
Do we use students' image or voice in our marketing?
We ask students for permission before featuring them in a marketing campaign. If you don't want to be featured, email privacy@cambly.com and let us know.
What if I have another privacy concern or question?
Email privacy@cambly.com. We'll reply to the email address on your Cambly account.